We offer a limited 30 day money back guarantee.
All exchanges/returns must be pre-approved by our Returns Department and you must obtain a return authorization number and return instructions before shipping items back. You can request a return authorization online . If you require assistance completing the online return form, please contact our Customer Service Department at (404) 261 - 4240. Please do not return any product to us without a Return Authorization number (RA#), as different products must be returned to different locations.
You can request a return authorization number via our online form within the first 30 days from the date of purchase.
Unopened: Unopened merchandise that can be returned to the manufacturer may be returned for a refund less all shipping cost. This means that the merchandise must be in a factory sealed box with the seal unbroken. Shipping is non-refundable, and items purchased originally with Free Shipping will have outbound shipping fees deducted from the refund. All returns are subject to inspection before refund is given. Some items may be subject to a re-stocking fee of 15% or more. This may or may not be indicated on the product page.
Opened: Opened merchandise that can be returned to the manufacturer may be returned for a refund less a 25% restocking fee for all items, providing merchandise is returned double boxed in its original factory carton, undamaged with Styrofoam, warranty card, instruction manual and all included accessories. You will be charged extra for any missing or damaged items upon return. Certain products may have a restocking fee more than 25%. This may or may not be indicated on the product page. Shipping is non-refundable, and items purchased originally with Free Shipping will have outbound shipping fees deducted from the refund. All returns are subject to inspection before refund is given.
Software: We allow no exchanges or refunds on software unless defective at the time of purchase and only for the same exact product.
Kitchen Products and Any Other Items Priced Less Than $30 cannot be returned for a refund or replacement. If such a product has a performance issue within 30 days from the date of the order, please contact us for any resolution available through manufacturers. Items below $30 are simply not economical in shipping expense for you to return.
Customized Items: Any item ordered with customized specifications cannot be returned. Customized items include, but are not limited to, items such as inserts created specifically for the customer's needs.
Factory Defects: We will repair or replace any unit within the first 30 days of purchase if the manufacturer determines it to be defective in material and workmanship. If the unit cannot be repaired within 30 days of purchase we will replace the unit. We have to see the unit first to determine if the problem you are having is covered by warranty.
We will reimburse you for ground shipping expense in the continental U.S. for authorized returns on warranty repairs in the first 30 days from the date of purchase. We will not accept COD returns.
UPS / FedEx: Please inspect your package when you receive it from the shipping carrier. If you notice any damage from shipping, please contact our Customer Service Department at (404) 261 - 4240 to report the damage. DO NOT use the product. You must contact us within 5 business days. Make sure that you keep all packaging (boxes, shipping labels, packing material, etc...), as the shipping carrier will come to inspect the package.
Freight Carrier: Always inspect your shipment BEFORE signing for it. It is best to completely remove your shipment from its containers, regardless of the condition of the box, inspect it thoroughly, assemble the product (if possible), and if it is damaged make a note of the damage on the delivery receipt, or repackage it and decline delivery. When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. If opening or assembling is not possible at the time delivery is received, it is best to indicate "possible concealed damage" regardless of the condition of the box(es). This is very important because once you have signed for your shipment it is your responsibility if it is damaged. Save your box and all packaging materials until you are satisfied that your product and all accessories are satisfactory (A good practice is to compact the boxes and give them a space in your basement or attic). Attempting a return to the manufacturer for repair/replacement is nearly impossible without the proper boxes and packing material!
Because of our automated order processing system, orders are electronically approved and transmitted when you submit the order. As a result, there are no cancellations unless one of your items is on backorder. Changes cannot be made to your order once it is processed. If you want to add to your order, simply place a new order. Call us at (404) 261 - 4240 immediately for help if your order contains an error. If you decide to cancel a backordered item and it has already shipped, you must follow the returns procedures stated above.
Refusal of Shipment
If you refuse a shipment you will be charged for shipping of the product both ways. On some products, a restocking fee will apply. This will be indicated on the product page. A refund or store credit will be issued for the difference.
We ship out most items from our warehouse. If you see the Availability for a product listed as 'Usually leaves the warehouse on the next business day,' the product will ship from our warehouse. If you see 'This item ships directly from the manufacturer or distributor,' the product will be shipped from a different warehouse. Products from other vendors usually take an extra couple of days for processing before it is shipped.
Most packages shipped from our Atlanta warehouse ship via USPS. Products that are drop shipped may ship from UPS, FedEx, or USPS. We can not take requests for the shipping carrier. Please make sure that you give us an accurate street address that can be delivered to. Delivery quotes are for business days only. Shippers do not ship on Saturday or Sunday and do not count those days in quotes. The ship date is not counted in air quotes. For example, if it ships 2nd Day Air on Monday, it should arrive on Wednesday.
Many of our shipping points provide us with a tracking number for your package. If we get that information we provide it to you right away. However, if we do not get tracking information from a vendor, we will not be able to give you an exact delivery date.
All industrial machines with table, stand, and motor and many of our cabinets are shipped via freight truck. These shipments can't be expedited even if expedited service shows up as an option in the shopping cart. Most freight rates are a flat $200.
Within the continental United States (the contiguous 48 states), Shipping is FREE to customers on orders over $49. Orders being shipped to Hawaii, Alaska, Canada, APO's, FPO's and DPO's are not eligible for free shipping. Also, the free shipping policy does not apply to large or heavy items that require special shipping methods such as assembled industrial sewing machines and some sewing cabinets.
United States Shipping
Alaska and Hawaii only ship via 2nd day or next day air.
Shipping days are business days. This excludes weekends and holidays.
If an item is listed incorrectly on our site, we reserve the right to void the order and refund the transaction.