I was having some problems and brought my beautiful Stellaire XJ2 to the shop to troubleshoot. The problem was solved immediately. The employee immediately identified what the problem might be and showed me how to fix it. It is something I never would have considered! Wonderful resource, and an unbelievable selection of embroidery threads and notions ! Thank you!
I love ordering on line from sewing machine.com. My orders are always shipped out same day and I receive the, the next day! If I am ever not sure what I need for my particular machine, I call and they help me figure it out . Best customer service ever!
Just bought a 10 needle brother machine so I’m just getting started Rachel at West Point worked with me for a couple hours after I got
my machine she wonderful she has given me
the Confidence confidence that has taken me to new level. Steve at West Point talked me through putting my cutting back on that I removed by mistake. What a great team love working with them.
I have throughly enjoyed the Kimberbell Wallflower quilt class. Virginia is an outstanding teacher. She is very knowledgeable and is well prepared.I have already signed up for the 2026 class because I so enjoy her instruction.