We allow returns on all products purchased on our website, to be returned within 30 days, except as follows:
Any product may be returned within 30 days of the shipment date for a full refund as long as it is returned in the same condition as it was received. You must fill out a return authorization form, and return the item within 7 days of its arrival.
If an order is returned to us, due to our failure to put an accurate address, because we have instructed you to refuse this order, because we have shipped the wrong items, or because we asked the shipping company to return the order, then our company is entirely responsible for the shipping charges, both to and from you, the buyer. Otherwise, the shipping costs, both to and from, are your responsibility and any charges billed to us will, in turn, be charged to you.
The refund will be issued within 3-7 business days of the return of the product.
If the product is received back in altered condition (e.g. a sealed board game opened, a booster pack opened, a crease on a near-mint roleplaying book etc.), then it will be treated as a sale to us of a used item, not as a return, and your credit will depend on what we would normally pay for that used product (if any).
If you have purchased a factory sealed item that is missing pieces, parts, instructions, etc., please let us know and we will contact the manufacturer to obtain replacement pieces.
To do your return, click here and print out a copy of our return form. Then follow the instructions.
Placing an order does not enter into a contract with SewingMachine.com until the order is accepted. SewingMachine.com may choose to refuse the order, based on lack of inventory, pricing errors, or concerns about payment. Please read the Conditions Of Use for a full explanation of these items.
SewingMachine.com is an independent reseller of branded products and is not affiliated with the owners of those brands. SewingMachine.com is not responsible for compliance by purchasers with laws governing the importation of branded products into countries outside the United States. SewingMachine.com disclaims any liability arising from the resale of branded products by purchasers in countries where such resale is prohibited by applicable trademark laws.